FAQ

Where is ClimaSafe Self Storage located?
ClimaSafe Self Storage is located at
  • 3021 Franklin Avenue, New Orleans, LA 70122.
  • 2727 Gerstner Memorial Drive, Lake Charles, LA 70615
  • 1750 LA-3185, Thibodaux, LA 70301
What are the office hours?
  • ClimaSafe New Orleans is open Monday - Friday from 9:00 am to 6:00 pm and on Saturdays from 9:00 am to 3:00 pm. Closed on Sunday.
  • ClimaSafe Lake Charles is open Monday - Friday 9:00 am to 6:00 pm and on Saturdays from 9:00 am to Noon. Closed on Sunday.
  • ClimaSafe Thibodaux does not have a rental office onsite. This property is operated from ClimaSafe New Orleans.
Am I required to store long-term?
Store short or long-term. We offer flexible month-to-month leases with no obligations, commitments, or unfair contracts.

What documentation do I need to rent a unit?
A government-issued ID such as a driver’s license, state ID, or passport.
When can I move in?
If the unit you need is available, you're able to move in anytime during access hours.

How do I rent a unit?
Rentals are available over the phone or at the property during office hours. Additionally, you can completely rent a unit online and have access immediately.
  • ClimaSafe New Orleans - You can fully rent online anytime or visit our office during office hours.
  • ClimaSafe Lake Charles - Full online rentals are available as well as 24/7 Kiosk rentals located in the front vestibule of our property.
  • ClimaSafe Thibodaux - Full online rentals are available. You may access this property 24/7.
How do I pay my storage bill?
Pay your storage bill online or sign up for autopay to have your payments automatically deducted from your credit card, checking or savings account.
What items am I NOT allowed to store?
Liquids, explosives, flammable liquids, perishables, living plants or animals, or toxic materials. Please contact us if you have questions about a specific item.